FREQUENTLY ASKED QUESTIONS

The Info You’re After

DO YOU PROVIDE SAMPLES FOR YOUR PRODUCTS?

We do not provide any samples for our products.

ONCE YOU PLACE THE ORDER

You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed.
If you have not received your order confirmation please check your junk mail. If still not received please contact sapna@bubblesglowsecrets.com.

NO ORDER CONFIRMATION RECEIVED

It is always a good idea to check your junk mail. If still not received, please check the email address that you entered at checkout is correct. If the email provided is correct, then send us an email at sapna@bubblesglowsecrets.com with your full name.

I HAVE NOT RECEIVED MY ORDER YET [EXPECT DELAYS DUE TO THE COVID 19 SITUATION]

We are constantly trying to ensure that your products get to you at the earliest. If your order has not reached you within 14 days of receiving the order confirmation email, please email sapna@bubblesglowsecrets.com with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.

ORDER CANCELATION

We aim to ship your order as quickly as possible, so unfortunately, cancellation requests cannot be considered. Please take extra care when selecting your items. If you need help deciding, you can always start a chat with us or email sapna@bubblesglowsecrets.com.

TRACKING YOUR ORDER

You will receive an email when your order has been processed, this will include the tracking details of your order.

WHAT CURRENCY WILL I PAY IN?

All prices are quoted in US Dollars, and viewing of prices in UAE Dirhams can be chosen from the drop down menu on the top of the page. Your issuing bank or PayPal will be responsible for the conversion to your local currency.

SHIPPING & RETURNS POLICY

WHAT IF MY PRODUCTS ARRIVED DAMAGED?

We are sorry that the products were damaged. If your products arrive damaged due to the shipment carrier, please save the box/package and products, take a picture of the damage, and notify us immediately, within 3 days of receiving the package, by sending an email to sapna@bubblesglowsecrets.com

WHAT IS YOUR RETURN POLICY?

If you are not satisfied with your purchase you may return your item within 30 days. All items purchased during a sale period are final and cannot be returned or exchanged.

Please email sapna@bubblesglowsecrets.com with your order number to arrange your return. Returned items will be refunded but not exchanged. When returning your product, please note that the return shipping fee is on you and will not be refunded. Once you ship your return package, please notify us with the tracking number.

ITEMS SOLD DURING A SALE PERIOD

All items purchased during a sale period are final and cannot be returned or exchanged.

US/UAE STANDARD SHIPPING

We offer free standard shipping on US and UAE orders over $27.99 before tax. Please note this does not include any taxes, duties or fees applied to your shipment.

INTERNATIONAL STANDARD SHIPPING (OUTSIDE US AND UAE) [CURRENTLY UNAVAILABLE UNTIL FURTHER NOTICE]

We offer free standard shipping on international orders (outside of US and UAE) over $100.00 before tax. Please note this does not include any taxes, duties or fees applied to your shipment.

TAXES AND DUTIES

All US orders are shipped from within the US, taxes will be applied at checkout where applicable. International orders are shipped from the UAE. International orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival.

When ordering from bubblesglowsecrets.com the customer/recipient is responsible for these import fees and should comply with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.

ORDER CANCELATION

We aim to ship your order as quickly as possible, so unfortunately, cancellation requests cannot be considered. Please take extra care when selecting your items. If you need help deciding, you can always start a chat with us or email sapna@bubblesglowsecrets.com.

SHIPPING RESTRICTIONS

We do not offer shipping to P.O. Boxes or FPO & APO addresses.
If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been signed for at your Shop & Ship address.

US/UAE RETURNS

If you are returning your item within the US or UAE you will be required to print your return label and take the return shipment to your local UPS/Courier service. Please keep the box/packet that your items were shipped in along with the completed pack slip.

INTERNATIONAL RETURNS

Since the international returns process varies between countries, we will inform you of the next steps upon receipt of your email.

Please note some countries may not allow your order to be returned for failure to pay tax & duty, in which case a refund is not guaranteed (see India and Pakistan exclusions below).

If your delivery address is in India or Pakistan and you refuse to pay the tax & duties applied to your order you will be required to submit documentation to customs to release this shipment for return. Since the goods cannot be returned to us without prior payment of duties, the tax & duty along with return shipping costs will be deducted from your refund. If you do not submit the required documentation to release the items Indian customs will dispose of the items and no refund will be issued.

WHEN WILL MY ORDER ARRIVE? [EXPECT DELAYS DURING CURRENT COVID 19 SITUATION]

Your order should be received within 4 - 8 days of placing your order, however this will depend on your location. You will receive your tracking details which will allow you to follow your order’s delivery status. If you are ordering for delivery within the US, please select your preferred delivery method at checkout. Please note sometimes processing orders can take an additional 2-3 days shipping.

Due to any reason, if there is a delay in processing your order, the BGS team will inform you.

WHERE IS MY ORDER SHIPPED FROM?

All orders are shipped from the UAE, with the exception of US orders which are shipped from within the US.

BUBBLES GLOW SECRETS (BGS)

Luxury Skincare Treats

©2020 by Bubbles Glow Secrets (BGS)